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Claudia David

Business Development Executive, Smartree Services

Arii profil: Pagina personala - Info - Parteneri - Web
Despre Claudia David
Pozitia curenta:
Business Development Executive
Zonele tarii unde fac afaceri:
Stare civila / familie:
intr-o relatie
Membru KeyPeople de:
9 ani si 4 luni
Activitate profesionala Claudia David
Business Development Executive, Smartree Services
ianuarie 2010 - iulie 2010 (6 luni si 3 saptamani)
Business analysis
Maping customers HR processes in order to implement projects
Customer service supporting all my assigned accounts
Increasing brand awareness through social media networking
Maximizing the number of customers
Call Center Supervisor, Nobel Telecommunications
octombrie 2005 - martie 2006 (4 luni si 4 saptamani)
Recruiting, training and developing the staff
Customer Service for individual customers
Coordinating a staff of 7-15 people on a daily basis
Dealing with escalated customer service issues
Interfacing with technical Departments whenever technology, routing, switching or operation flaws appear
Daily, weekly and monthly reporting for shift and team performances
Drawing up monthly forecast of staffing, system downtimes, volume of the business
Customer Service Manager, CC Leisure Ltd - leisure/casino
ianuarie 2004 - mai 2005 (un an si 3 luni)
Recruiting, training and developing the staff
In charge with all the cash of the unit on a daily basis
Developing the sales strategy generating and managing a revenue of 70.000 pounds/month
Creating and handling marketing and promotion events for all the units of the company:
Coordinating a staff of 5 on a daily basis
Customer Service
Operational task force for all the other units within my area

MBC Sales Manager, Marriot Bucharest Hotel
august 2000 - august 2002 (2 ani si 4 saptamani)
Presentation and sales of all the outlets of the hotel to corporate customers in the following fields: banking and finance, leasing, PR agencies, pharmaceutical, FMCG, tobacco and spirits
Negotiation and completion of contracts for events and roomnights
Organizing different types of functions (press conferences, product/company launches, fashion shows, corporate parties/training)
Attending all functions including corporate business mixers organized by the hotel for the customers
Handing over and supervision of the event to the related departments: banking, food and beverage, accounting and front desk
Administration duties
Staff training for other departments
Studii Claudia David
facultate: AISTEDA Bucuresti
septembrie 1994 - august 1998 (3 ani si 10 luni), Bucuresti